WEB DEVELOPMENT
Modernizing a healthcare portal with secure patient workflows
A healthcare provider needed a modern portal that met strict security requirements while improving patient self-service.
Challenge
Legacy systems created friction for patients and high administrative burden for care teams.
Solution
We rebuilt the portal with secure authentication, streamlined forms, and appointment/payment self-service integrations.
Results
- Patient self-service usage rose by 46%.
- Form completion errors dropped by 33%.
- Administrative ticket volume reduced by 29%.